The impact of recreation services on customer satisfaction which are offered at the hotels

Because of the fact that customer satisfaction leads to extended accommodation duration, customers' re-visit and positive word of mouth, customer satisfaction is an important issue in terms of Hotel industry. Services such as a well-designed room and smiling-staff presented are not enough for the customer satisfaction in the Hotels. Therefore, Hotels also to customers offer recreation services such as animation, spa & wellness, water sports etc. However, there are limited research regarding these recreation activities. The aim of this study is to investigate the impact of recreation services on customer satisfaction which are offered at Hotels. For this aim, a survey application has been carried out the a total of 356 foreign tourist who attends recreation activities in five-star Hotel Limak Lara Deluxe&Resort in Kundu, Antalya. The obtained results showed the impact of recreation services such as animation and spa & wellness on customer satisfaction which are offered at the Hotels.