Technology usage in logistics companies and a case study

Turkey can be the commercial base of the world as a result of its geopolitical and geographical location. Turkey is an important market for logistics, based on its geopolitical location, the development of its economy, young population and its investments on both private and public fields. In this study, the theoretical part includes the definition of logistics and its theory as well as the historical developments in logistics. The theoretical part also includes the information about use of technological developments which is the basis of this study. The questionnaire of this study consists of two sections and thirty-four questions. Related questionnaire (Appendix 1) is adopted from the questionnaire which was used in Nairobi in 2015 called "The Impact of the Usage of Information Technology on the Performance of Logistics Companies". While first part of the questionnaire which is called Personal Information includes questions regarding the demographics, the second part which is called "The impact of the technology in logistics performance" includes the questions about the effects of the technology in logistics performance. Related questionnaire applied to the companies that are operating in logistics market either face to face or by email. The total of 350 questionnaire have been sent to the people who are white collar workers, blue collar workers and partners. It has been seen that 145 of the returned questionnaires are complete and eligible for the assessment and those questionnaires have been used. In this study, logistics companies' interests and trends regarding to the usage of technology have been presented and how these trends and interests change based on the ownership structure of the companies and titles of the employees. In addition, it has been investigated that what kind of technological usage ease the workflow of the company. In this study, the influence of the ownership structure on the idea of manual systems' efficiency, the influence of the ownership structure on the support of technology usage, the influence of the technological usage of different employee levels on the idea of reducing customer service costs and the idea of easing the billing procedures. In the study, Frequency Analysis, Homogeneity Test, Analysis of Variance, ANOVA Test and post-hoc analysis (Tukey test) have been used in order to obtain meaningful results by SPSS 20 software.