Comparison of anger and violence tendencies of relatives of patients applying to the emergency department and relatives of patients in general surgery and internal medicine services (Haydarpaşa Numune Training and Research Hospital example)

This research was conducted to compare the anger and violence tendencies of the relatives of patients who applied to the emergency services and the relatives of patients in the general surgery and internal medicine wards; the aim of this study was to analyze their aggression status, determine the causes of violence in the healthcare from the perspective of the relatives of the patients, determine the types and rates of violence against healthcare professionals in a meaningful way, and to examine the relationship between the anger-style expression scale scores of the relatives and the demographic variables and to determine whether there is a significant relationship between the anger-expression styles and aggression levels of the relatives of the patients. 425 individuals from relatives of patients over the age of 18 who were in the emergency, general surgery and internal medicine wards of Istanbul Haydarpaşa Numune Training and Research Hospital were included in the study. As a data collection tool, "Sociodemographic Information Form" which includes various demographic information for individuals, "Trait Anger and Anger Expression Style Scale" to measure individuals' anger and anger expression styles, and "Buss Perry Aggression Scale" to measure individuals' aggression levels, were used. According to the research findings, summation of the anger expression styles of the relatives of the patients applied to the emergency service and anger expression style scores such as trait anger, anger expression, anger inward found to be significantly higher than that of the patients' relatives who applied to the internal medicine and general surgery wards. There is a positive and highly significant relationship between gender, age group, employment status, education level, and substance use scores. As a result of the research, it is seen that the anger and tendencies to violence of patients' relatives who applied to the emergency service is higher than the patients' relatives who applied to the general surgery and internal medicine wards. Keywords: Emergency department, anger, tendency to violence, violence in healthcare, internal medicine ward, anger-expression style, general surgery ward, trait anger.