The effect of role ambiguity, role conflict and workload perception on job satisfaction among independent auditors

In this study, the effect of role of ambiguity & role conflict and workload perception on job satisfaction among independent auditors were investigated. By using convenience sampling technique, totally 171 chartered accountants and independent accountant & financial advisors working in Turkey were chosen as a sample. In the questionnaire form, role ambiguity and role conflict scale, workload perception scale and Minnesota job satisfaction scale were applied. Employees' internal job satisfaction increase via having success, recognition, receiving compliments, taking responsibility, to be promoted and the job itself; whereas external job satisfaction emerge related with rewards, increase in salaries, firm policies, working conditions, physical conditions, job security and having good relationships among employees. According to research results; role ambiguity, role conflict and workload perception reduces internal job satisfaction. Role ambiguity and workload perception has negative determinative effect on external job satisfaction. Besides, role ambiguity differs according to age and level of income. Role conflict varies according to marital status, years of being tenured and taking psychological support or not. It was observed that auditors' workload perception also differs according to gender, level of education, years of being tenured and taking psychological support or not. External job satisfaction varies according to gender, level of education and number of child. General job satisfaction differs according to level of education. Role ambiguity and workload perception's negative effects were determined over job satisfaction among independent auditors.