Digital marketing during the covid-19 pandemic: A field study in the education sector

Using the interactivity theory of marketing, the major goal of this research was to look into the effects of digital marketing elements (trendiness, interactivity, and attractiveness) on the performance of higher education institutions via the moderating function of online trust. The characteristics of digital marketing that were considered in this research were trendiness of services, digital marketing interaction, and attitude toward advertising. Using email and a self-administered questionnaire, data were gathered for this exploratory investigation. A total of 360 students from Azerbaijan's universities took part in the survey. SPSS 25 and Smart PLS 3 were used for data analysis. Students' performance at higher education institutions improves when they use fashionable and participatory digital marketing, according to the research. Academic achievement at universities has been shown to be significantly improved when students are exposed to engaging digital marketing campaigns. In the meanwhile, the link between university performance and internet trust is greatly moderated. With authorization, customers have the ability to regulate the flow of information and customize the communications they receive. Managers, on the other hand, profit greatly from co-creative projects. However, if the consumer considers the communications obtrusive, the efforts are for nothing.