Impact of strategic planning on the application of principles of total quality management: A case study of Salahaddin University, Erbil

This study aims to determine the impact of strategic planning on the application of principles of total quality management (TQM) by studying administrative leaders in some colleges of Salahaddin University, Erbil. For this purpose, a questionaire was distributed to the 150 administrators from different departments of Salahaddin University. The collected data were analyzed by using SPSS, Microsoft Excel, and SmartPLS. As a result of the analyses, it was found that strategic planning has positive effects on the principles of TQM, namely administrative leadership, focus on customers, decisions based on facts, continuous improvement, training and education, and employee involvement.