A case study on effects of organizational justice, trust, commitment and citizenship on worker's performance: Esenyurt municipality sample

The human capital which has become increasingly important with the transition period to the information society and has become the most important component of today's enterprise or organization constitutes a comprehensive field in terms of hosting many cognitive features in the management process. There are many researches on the concepts that organizational justice, organizational trust, organizational commitment and organizational citizenship have influence on the performances of the employees today in organizational sense. On the other hand, there is not enough work to evaluate these variables together and in a cumulative manner in public institutions, which are starting to organize similar to business management today. For this reason, it is aimed to investigate the empirical effects of organizational justice, trust, commitment and citizenship on the performance of the employees. In this context, a questionnaire was applied to the various degree of municipality employees (n = 446) in the province of Esenyurt in Istanbul between 2017 - 2018. According to the findings obtained in the research, organizational justice and organizational trust did not have a direct effect on occupational performance, but statistically significant relationship was found between organizational justice, organizational trust, organizational commitment and organizational citizenship. Statistically significant relationships were also found between organizational commitment and organizational citizenship and occupational performance. From this point of view, structural equilibrium modeling results in organizational justice, organizational trust, organizational commitment and organizational citizenship, which in turn affects occupational performance positively. Keywords: Organizational justice, organizational commitment, organizational trust, organizational citizenship, employee performance, municipality, public institution.