The mediating role of organizational identification in the effect of organizatioanal trust on organizational citizenship behaviour: A research on five stars hotels in Istanbul

The main purpose of this study is to evaluate the mediating role of organizational identification in the effect of organizational trust on organizational citizenship behaviour from the perspective of hotel businesses. The research was carried out the questionnaire in accordance with quantitative research methods. It is thought that this research, which is carried out in five-stars hotel businesses in İstanbul, has made a contribution to the organizational trust, organizational citizenship behaviour and organizational identification literature. As a result of the research, it was concluded that organizational trust has a positive effect on organizational citizenship behaviour and organizatioanl identification, organizational identification has a positive effect on organizational citizenship behaviour, organizational identification has a mediating role in the effect of organizational trust on organizational citizenship behaviour. Keywords: Organizational Trust, Organizational Citizenship Behaviour, Organizational Identification, Hotels.