İş stresi ile iş performansı arasındaki ilişkiyi tanımlamada liderliğin düzenleyici rolü: Pakistan bankacılık sektöründe bir çalışma

The previous literature regarding the relationship between job stress and job performance is inconsistent. According to Jex (1998) the inconsistent findings may be due to the moderating effects, thus suggested to include broader range of moderators to study the stressors-performance relationship. For this reason, the current research tries to explore the moderating role of transformational and transactional leader's in explaining the relationship between job stress and job performance behaviors in banking sector of Pakistan. Two set of administrated questionnaires were used as a research instrument for the collection of data from the banking individuals and their respective leaders. The first set was used to collect the data from the employees to know, what they perceive about their leaders. Similarly, in the second set, transformational and transactional leaders were asked to rate their employees task performance behavior, organization citizenship behavior and counter-productive behavior. The result suggests, challenge stress and hindrances stress have different effects on the bankers. Challenge stress has a positive impact on task and organizational citizenship behavior and a negative impact on the counter-productive behavior. The hindrance stress has a negative impact on task performance and organizational citizenship behavior while a positive impact on negative behaviors. The moderating effect of leadership has quite mixed findings. However, the leadership moderates the relationship between job stress and job performance behaviors. They are more likely to manage the employees stress. Thus, it can be concluded that leadership transforms the employee's pain into gain.